<aside>
Quick Start Guide
New to the Dental Hub? The Quick Start Guide walks you through everything you need to get up and running.
</aside>
<aside>
What's New
See the latest features, improvements, and fixes released to the Dental Hub.
</aside>
FAQs
Browse questions by topic using the tabs below
Getting Started
- What is the difference between a Team Member account and a Practitioner account?
- I registered with my email, but can't access anything on my account. Why?
- I created an account but chose the wrong account type. What do I do?
- What do I need to have ready before I can create my Business?
- What is a Billing Entity and do I need one?
- What is a Trusted Business relationship and how do I set one up?
- Why can't I add a particular email address?
- What does "associate Practitioner to Location" mean?
Managing Your Business
- How do I add or remove a Team Member?
- How do I change a Team Member's permissions?
- Can I have more than one administrator on my Business account?
- How do I add a new Location to my Business?
- How do I add a Practitioner to my Business?
- I have added everything but still cannot see my Business or Practitioners.
- What is delegation and how does it work?
- How do I get delegation access from a Practitioner?
Patient Eligibility
- How do I check my patient's benefits or eligibility for services?
- What do the green, orange, and red eligibility results mean?
- I get "Member not found" when verifying eligibility. What should I do?
- I am not sure which Payer to select from the dropdown menu.
- Why is my Practitioner or Location not showing in the eligibility dropdown?
- How do I find which procedure (CDT) codes are covered under a patient’s plan?
- How do I find which procedure (CDT) codes require a prior authorization for a plan?
Claims and Authorizations
- How can I check the status of a claim or authorization?
- What does each claim status mean?
- How do I correct a claim I already submitted?
- How do I appeal a claim?
- How do I appeal an authorization?
- Why was my claim rejected?
- How do I submit a prior authorization?
- Where do I find my remittance advice?
- I have multiple Locations or payee IDs. How do I make sure I submit under the right one?
Credentialing
- What documents do I need to complete my credentialing application?
- What is the difference between attesting and submitting my application?
- How will I know the status of my application?
- What does "Submitted, Need More Information" status mean?
- My attestation has expired. What do I do?
- Can I update my information after submission?
- Can multiple Team Members access my credentialing profile?
- How will I be notified when my credentialing is complete?
- What does it mean when a Payer subscribes to my NPI?
- Why am I getting an error when uploading documents?
- How will I be notified when my credentialing is complete?
- Why was my application returned to me?
- I delegated credentialing to a Team Member but they cannot submit. Why?
Troubleshooting
- Why do some menu options not appear for me?
- I need help navigating the Dental Hub.
- I am experiencing technical difficulties with the Dental Hub.