New to the Dental Hub? The Quick Start Guide walks you through everything you need to get up and running, from creating your Business to submitting your first claim.

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Quick Start Guide

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FAQs

Getting Started

• What is the difference between a Team Member account and a Practitioner account?
• I registered with my email, but can't access anything on my account. Why?
• I created an account but chose the wrong account type. What do I do?
• What do I need to have ready before I can create my Business?
• What is a Billing Entity and do I need one?
• What is a Trusted Business relationship and how do I set one up?
• Why can't I add a particular email address?
• What does "associate Practitioner to Location" mean?

Managing Your Business

• How do I add or remove a Team Member?
• How do I change a Team Member's permissions?
• Can I have more than one administrator on my Business account?
• How do I add a new Location to my Business?
• How do I add a Practitioner to my Business?
• I have added everything but still cannot see my Business or Practitioners.
• What is delegation and how does it work?
• How do I get delegation access from a Practitioner?

Patient Eligibility

• How do I check my patient's benefits or eligibility for services?
• What do the green, orange, and red eligibility results mean?
• I get "Member not found" when verifying eligibility. What should I do?
• I am not sure which Payer to select from the dropdown menu.
• Why is my Practitioner or Location not showing in the eligibility dropdown?

Claims and Authorizations

• How can I check the status of a claim or authorization?
• What does each claim status mean?
• How do I correct a claim I already submitted?
• Why was my claim rejected?
• How do I submit a prior authorization?
• Where do I find my remittance advice?

Credentialing

• What documents do I need to complete my credentialing application?
• What is the difference between attesting and submitting my application?
• How will I know the status of my application?
• What does "Submitted, Need More Information" status mean?
• My attestation has expired. What do I do?
• Can I update my information after submission?
• Can multiple Team Members access my credentialing profile?
• How will I be notified when my credentialing is complete?
• What does it mean when a Payer subscribes to my NPI?
• Why am I getting an error when uploading documents?
• How will I be notified when my credentialing is complete?
• Why was my application returned to me?
• I delegated credentialing to a Team Member but they cannot submit. Why?

Troubleshooting

• Why do some menu options not appear for me?
• I need help navigating the Dental Hub.
• I am experiencing technical difficulties with the Dental Hub.