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Submit Claims, Authorizations & Treatment Plans

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Navigate to Main Menu > Claims & Authorizations > Select which item you need

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The submission process for claims, authorizations, and treatment plans on the Dental Hub follows the same workflow as the Eligibility & History search. Please see the previous section of this guide for detailed guidance and troubleshooting tips regarding claim, authorization or treatment plan submissions.

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Submission Types

Claim: Request payment for services already provided to the patient.

Authorization: Obtain plan approval before providing services to ensure coverage.

Treatment Plan: Preview how services will be processed and covered before treatment begins.

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Claims & Coordination of Benefits

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On the final step of a claim submission, you can enter secondary insurance & EOB details.

If your patient has secondary insurance coverage:

  1. Select "Yes" under Other Coverage tile
  2. Complete the form that pops up with secondary insurance plan details and all coordination of benefits amounts from the primary EOB
  3. Close the modal Go to the "Attached Documents" tile and click the arrow to expand it
  4. Attach the EOB from the primary insurance
  5. Submit your claim

Important: Ensure all coordination of benefits amounts entered in the modal exactly match the figures shown on the primary EOB you're attaching. This documentation is required for proper secondary insurance processing and reimbursement.

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Search for Claims, Authorizations & Treatment Plans

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