Credentialing on the Dental Hub

The Dental Hub provides the same efficient experience whether you're credentialing initially or need to re-credential.

Please note that not all Payers are currently using the Dental Hub or its credentialing feature, so be sure to check if yours is participating.

The following sections will walk you through the credentialing process. You'll learn how to navigate the credentialing dashboard to track your application status, understand each section of the credentialing application, and discover helpful tips to streamline your submission.

We'll also cover how to delegate credentialing tasks to others at your Business, allowing you to efficiently manage the process across your team.

Finally, you'll get guidance on the attestation requirements to ensure your application meets all necessary standards for approval.

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Credentialing: Accessing Credentialing

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Each Practitioner must create their own individual account with a unique email address, even when associated with a Business.

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Credentialing Dashboard

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The Credentialing dashboard serves as the central area for managing a credentialing application.

Available Functions

• Application Management: Start a new credentialing application or view an existing application
• Status Monitoring: Check an application's current status and progress through the Dental Hub’s primary source verification process. If you are using the Dental Hub for credentialing, you must use the Credentialing Dashboard for checking the status of your application. Application status cannot be given out over the phone or via email.
• Issue Resolution: Address any verification problems that arise that are displayed on the credentialing dashboard or via a Dental Hub notification on the homepage
• Updates & Reattestations: Keep all information up to date, submit any information changes and when it's time, renew attestations – all from the credentialing dashboard
• Payer Tracking: See which Payers are currently subscribed to a credentialing application, and view the decision for each Line of Business. The Subscribed Payers table shows, for each Payer, the Application Status and a separate Decision for each applicable Line of Business (Commercial, Medicare and Medicaid). A Payer may approve some Lines of Business and deny others for the same Practitioner. The table also includes a Decision Date and an Appeal Status, so a Practitioner can track whether a decision has been appealed and where that appeal stands.