The Dental Hub offers two eligibility search options. The Quick Eligibility Search on your home page provides fast access to basic patient eligibility information when you need immediate answers. For more detailed eligibility data and additional search options, use the Eligibility & History page accessible through the main menu, which offers comprehensive patient information and historical records.

<aside>

Quick Eligibility Search

</aside>

Access patient eligibility information directly from your home page using the Quick Eligibility Search feature located beneath the News and Messages section.

Begin by selecting your preferred search method: either "Subscriber ID and Date of Birth" or "Subscriber First Name, Last Name and Date of Birth."

The results will display in the right side of the tile. Sometimes you need more detailed results. Simply click “Launch Full Search” to be directed to the Eligibility & History page. See the next page for more instructions regarding the Eligibility & History page.

<aside>

Eligibility & History

</aside>

Navigate to Main Menu > Patients > Eligibility & History

Step 1: Patient & Insurance

Enter the patient's first name, last name and DOB OR Subscriber ID and DOB.

Note: If your plan has dual eligibility, search by using first name, last name and DOB to return the plans associated to this patient.

Step 2: Practitioner & Location

Select the correct information from the dropdowns. If the data you’re looking for is not in the dropdown, you must add or associate that information first or your eligibility search will fail.

• Practitioner: Add the Practitioner on the Practitioners page, then associate them with the Location on the Locations page.
• Treatment Location: Create the Location on the Locations page.
• Billing Entity: Add the billing entity on the Billing Entity page. If any required data was missing from the dropdown menu and you don't add or associate this information, your eligibility searches will fail.

If the taxonomy code is incorrect, the Practitioner must log into their Dental Hub account to update their information.